Wednesday, September 01, 2010

Windows XP unable to get updates - Security Essentials

Had a customer who had a workstation that was killing the DSL Internet connection.
We had run the Malware Bytes / Virpe rescue - it found nothing.

The workstation was running MS Security Essentials, Security Essentials was no longer able to get updates. Also trying to view the Windows Update website you got a page unavailable. I checked the windows hosts file, nothing there. I tried to ping and saw what I expected.

Windows XP SP 2, running Security Essentials
No longer able to run Windows update website.

0x80072EFE - ERROR_INTERNET_CONNECTION_ABORTED - The connection with the server has been terminated.

Tried the fixit at-

Here are the issues that Security Essentials had found.
Alert Level Severe for all
Bubnix.gen!A - Removed
Brolocker.A – Quarantined
Gleishug.C – Removed

I suggested the customer reinstall Windows and all apps . Windows Restore Points were not enabled ( unless the virus removed them. )

Just told him the other possible path was to open a case with MS. I think they do some free cases for security issues.

Report a potential malware problem to Microsoft

Submit a Support Case

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